We Send an Agent
WHAT IT'S LIKE IN SOMEONE ELSE'S SHOES
Ever watch "Undercover Boss"? Well think in those terms except we use no disguises and no hidden cameras. Instead, our undercover employee service will supply your business with a real employee whose additional responsibility is to analyze your processes.
Typically employees are met with an array of initial impressions when they first get hired. There is the HR experience, the orientation and classroom training, then there is the actual workplace. Each have a different feel and communicate different things about the culture of your business.
ANSWERS MANAGERS CAN'T GET
While analyzing the process of orientation, onboarding, and initial training, our agent will be making regular contact with other employees. During these encounters the agent is likely to hear answers that are very different than what a manager may get from using the same question.
Our agents will be able to uncover a hidden climate that is often very different from the perspective of the leadership team. We of course also provide a viewpoint of management from the associate's perspective, to help you see all sides of the organization.
Audit Findings Review
PROCESS ANALYSIS FROM AN EMPLOYEE'S PERSPECTIVE
All in all your team will end up with an extensive amount of information. You will hear the story first hand from our agent's experience. You will receive reports of each process our agent encounters.
From all of this you will be equipped to make changes that are more realistically connected to the operation of your business and the perspective of the workforce.
Assess Company Culture
Find Criminal Activity
Lean Support Solutions
Lean Support Solutions equips businesses with the tools to create lasting benefit. We build customized continuous improvement programs for companies of all kinds. Join the industry leaders and start your Lean Transformation today!
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