Posts by nathanael

How to fix the dreaded performance review with lean

A couple years ago, The Washington Post ran a headline, “Study finds that basically every single person hates performance reviews” (2014).  It’s funny because it’s true, but also because we don’t need research by a team of university psychologists to tell us that; we already know everyone hates performance reviews.  What many people in business…

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Want employee engagement to stick? Start at the top

employee engagement is what holds up the house of lean

“Your title gives you claim to the throne of our country, but men don’t follow titles, they follow courage.” – William Wallace, Braveheart   It is a beautiful thing when employees are engaged in their work and are committed to continuous improvement.  Those two things, engaged employees and continuous improvement, often seem too good to…

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Need help with lean? Practical tips from single parents

Who is the greatest superhero?  Batman?  Hulk?  Superman?  Someone else?  I’d argue that single parents are by far the greatest superheroes, the things they do never cease to impress me.  A single parent faces some of the toughest situations on the planet on a near-constant basis, often with little to no help.  At least the…

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When great perks fail: winning conversion to employee engagement

This is the third article in a three part series on employee engagement.  The  first article began a case study of a company that focused almost exclusively on boosting its benefits and perks in hopes that it would lead to happy employees and customers.  When we consulted with the company we found there was a…

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When great perks fail: 3 ways to boost engagement now

In a previous article I told the story of a company that poured a lot of resources into programs and perks that would raise their employee satisfaction scores. After an initial boost in overall satisfaction, they found that employees quickly came to think of the perks as entitlements, and their satisfaction scores grew stagnant.  After…

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When great perks fail: What you should know about engagement

“Fear is the path to the dark side. Fear leads to anger.  Anger leads to hate.  Hate leads to suffering.” –Yoda   I once consulted with a company whose initial idea on employee retention and engagement was something of a spin on Yoda’s famous “path to the dark side” quote; let’s call it their “path…

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